T: 0800 612 8817
Shaw Clean takes your personal information privacy seriously and you can trust we will treat it responsibly. This policy details how we use, share, and protect this personal information, and the choices you can make about how we use and share this personal information.
1. Information Shaw Clean collects.
To enable for us to contact you in relation to your enquiry/complete and offer our range of services we may collect the following personal information provided by you directly or by our client to complete services for you on their behalf; Name, address, contact information and services required/completed. This includes information collected by any means, including but not limited through enquires, estimates, invoices, websites, mobile applications, and other online services. We may collect additional information about you in accordance with applicable law.
2. Why we use the information.
We collect your personal information for us to provide you with a quotation and/or service and inform you of other products that may interest you. To process your information, we mainly rely on the following legal bases:
Performance of a contract: The use of your information is necessary to perform the contract you have with us.
Legitimate interests: We may use your information for our legitimate interests, such as to provide you with the most suitable service and product, or to improve and promote our services, along with administrative and legal purposes.
Consent: We may rely on your consent to use your personal information for repeat services and also for our own direct marketing purposes. You may withdraw your consent at any time, please contact us using the details provided at the end of the policy.
3. Information that we share.
There may be instances when we may disclose your information in the following circumstances to other parties:
a. Service Providers We rely on third-party service providers to perform a varity of contractural services on our behalf. To do so, we may need to share your information with them. For example, we may rely on service providers to answer our telephone calls when we are unable to take the calls directly.
b. Other parties when required by law or as necessary to protect our services. To comply with the law or allow us to respond to legal process or a request for cooperation by a government entity.
c. Where permitted by law, to protect the rights, property or safety of Shaw Clean, or any of our respective customers or employees.
d. Other parties in connection with a corporate transaction. We may disclosure your information to a third party in the event we sell the business to a third party, or our assets to a third party, such as in connection with a merger or in the event of a bankruptcy reorganization or liquidation.
We would like to send you information about our services which may be of interest to you. We will collect your information for marketing purposes, if you agree, when you make an enquiry, obtain a service or provide your personal information through the Shaw Clean website. To stop us contacting you for marketing you can write to us using the details provided at the end of this policy.
5. Information security
Once we have received your information, we work hard to keep it safe and have in place procedures to safeguard your information, including technical, administrative and physical procedures intended to keep your information secure, as far as reasonably possible. We maintain data confidentiality, integrity and availability of your information at all times. Please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. If you have a security-related concern, please contact us using the contact details at the end of this policy.
6. Transferring your information outside of the European Economic Area (EEA)
In order to provide our services, the information you give us may be transferred to countries outside the European Economic Area (EEA). These countries may not have similar data protection laws to the UK. When we do transfer your personal data outside of the EEA, we ensure that any party with access to your information has implemented the necessary security and privacy measures, to ensure that your personal data is kept secure and confidential as outlined in this policy.
7. Cookies and your information
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to produce reports of aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to: (a) estimate our audience size and usage pattern; (b) store information about your preferences, and so allow us to customise our site according to your individual interests; (c) speed up your searches; and (d) recognise you when you return to our site. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.
8. Access to your information and correction.
You have the right to request a copy of the information we hold about you. We will provide you with this information within 30 days of receiving your request and verifying your identity. You also have a right to contact us if you believe your personal information is incorrect, or if you believe we are no longer entitled to use your personal data. If you have any questions about how we use your personal information please contact Shaw Clean using the details provided at the end of this policy.
9. Retention of your Data
Shaw Clean, and the information we collect about you are subject to various regulatory and legislative requirements. In addition, we will endeavour to take reasonable steps to ensure that we retain personal information about you only for so long as is necessary for the purpose for which it was collected, or as required under any contract or by applicable law.
We work hard to ensure that your personal information is treated safely and securely. However, if you have a complaint, write or talk to us using the contact details at the end of this policy. You also have the right to complain to the Information Commissioner’s Office.